Q. I’ve not purchased the tickets before the event, will the tickets be available at the event venue?
A. Yes, the tickets will be available at the venue. However, if the event tickets are fully sold-out to venue capacity before the event, then ticket sales will not be available at the venue.
Q. Do I need to register, before the tickets sale is open?
A. No, it is not mandatory however if you’ve registered as an Interested Visitor at the event website, then you will be notified by email about the opening date of ticketing sales.
Q. I’ve purchased the event tickets in advance, however I will not be able attend the event. Can I claim refund of my ticket?
A. No, tickets sold are non-refundable, unless the event gets cancelled, before opening.
Q. Is there a dedicated Visitor Parking Facility available for the event visitors?
A. Yes, the dedicated parking facility is available ‘Free of Cost’ to the event visitors. The parking space is located at Bay Square and shuttle service will be available for the visitors. Please visit the website sections; Getting to Venue and Location Maps for assistance.
Q. Is the venue accessible for Disabled Visitor?
A. Yes, the venue is accessible for any disabled visitors. Event crew at the ticketing booths and venue entrance will be pleased for any arrangements or assistance.
Q. Can a Disabled Visitor park the vehicle next to the venue?
A. Yes, inform the traffic marshals and they will guide you to the reserved parking slots for Disabled Parking next to venue entrance
Q. Can I re-enter the venue if I exit?
A. Yes, you can re-enter the venue as long as you’re wearing your wrist band for the same day pass or three days pass.
Q. My wrist-band after using is accidently damaged, can I exit the venue and still re-enter?
A. If you wish to re-enter, then please contact event crew for getting a replaced wrist-band, security will not allow you to re-enter the venue with a damaged wrist-band.
Q. I’ve participated in the event competition that was subject to winning a prize. However I’ve not received any feedback from the event organizers?
A. Only the competition winners will be contacted by the event organizers. If you’ve not won the competition then event organizers will not contact you regarding any details or information about your participation in the event.
Q. I’ve been informed of winning a prize through the event raffle, however I’ve already left the venue. How the prize will be delivered?
A. You will be requested to revisit the event venue and contact Ticketing / Info Booth to claim your prize. However, you will be requested to prove your identity and sharing the ticket reference. Incase, you are unable to revisit the event then your prize will be hand-over to the event organizers that can be claimed and collected within three days after the event.
Q. Can I bring my children at the event?
A. Yes, children are allowed at the event. All children below age 13 will be allowed free access, however they must be accompanied by the adult guardian or parents.
Q. I’ve caused damage to the goods and items of the exhibitor during the event. What would be the consequences?
A. Any such incident will be directly managed by the affected event exhibitor, partner or sponsor in support from event security. Event organizers will not provide any assistance between your dealings with the exhibitor.
Q. The participant cars in venue or car activities in action arena can be loud?
A. Yes, the participant cars or the cars in action arena while performing acts can be loud and at times ranging over 90+ dB at ground-level
It is advised for tinnitus patients to use ear-plugs while attending action-arena activities or have distant viewing of the action arena or that of participant’s cars at the venue.
Q. The participant cars in venue or car activities in action arena can cause any harm?
A. Yes, motoring stunts in the action arena are dangerous. Event organizer and security will take all possible safety precautions however it is the sole decision and responsibility of event visitor to attend the event and visiting action arena where event organizer do not accept any responsibility of any personal injury or accident.
Some of the show-cars by participants can also spit flames, it is advised to keep safe distance from the cars in such situation.
Q. Will there be any Ambulance at the venue for any medical handling?
A. Yes, ambulances will be available at the venue during the entire public timings of the event.
Q. I’ve got injury during the event by mistake of other visitor or participant or by any of the event activities. What should I do?
A. Immediately approach event crew for on-site paramedic’s assistance. However, the event organizers will accept no responsibility for the personal injury.
Q. Can I bring food from outside?
A. No, outside food will not be allowed in the venue. Themed cafes from Bay Avenue Mall will be serving light snacks and refreshments at the venue. You may also visit the Bay Avenue Mall food outlets and re-enter the venue.
Q. Is there a mosque closer to the venue?
A. Yes, the closest mosque is around 5-7 minutes of walking distance.
Q. I’ve queries regarding the event or future events. Whom should I contact?
A. You can approach event organizers site-office or information booth. Alternatively, you may reach the event organizers online visiting www.eventsme.ae